FAQ

Customer Service Information

Customer Service Hours: 9am to 5pm EST, Monday through Friday.
Email: [email protected]
Phone: (866) 602-8398
If no representative is available, please leave a voicemail, and we will get back to you promptly.
Address:
2290 Pawtucket Ave,
East Providence, RI 02914

- Order Processing: Our products are ordered and custom decorated on demand, and this means we rely on our vendors for the timely supply of certain materials. Once we receive the products, our dedicated team takes pride in carefully decorating each item with the appropriate logo to ensure the highest quality. Please allow 3-5 business days for your order to be processed, decorated, and shipped. If any changes are required after your order has been submitted, please contact our customer service department for assistance.
- Order confirmation: Shortly after submitting your order, you can expect to receive an automated email confirmation containing your order number and details from [email protected]. Please be sure to check your spam/junk folder and consider adding this e-mail address to your address book, contacts, and/or "Safe Senders" list so you do not miss any important updates!
- Rush Orders: To ensure we can meet your specific deadline requirements, we recommend reaching out to our customer service department before placing your order. Our team can provide you with information on lead times for your chosen products and offer guidance on the best way to proceed.
  If you have already placed an order and require it by a specific date, please contact our customer service department with your order number and the desired "in-hand" date. Our team will make every reasonable effort to accommodate your deadline needs.
  *Please be aware that selecting upgraded shipping options during checkout does not expedite the processing time of your order. Expedited shipping applies only once your order is complete and ready to ship.*
- Tracking Information: When your order is fully processed and has been shipped from our facility, you will receive an automated email containing your tracking details from [email protected]. Please be sure to check your spam/junk folder and consider adding this e-mail address to your address book, contacts, and/or "Safe Senders" list so you do not miss any important updates!
- Order Issues: Should you encounter any issues with your order, please reach out to Customer Service within 30 days of the shipment date. We are committed to resolving any problems promptly.
Our flat ground shipping rates apply to all branded and decorated orders within the continental United States (exceptions may apply).

Ground shipping is FREE for orders over $4,000.00 USD. Click here for our full list of flat shipping rates.

Please note, order value does not include taxes.
- Return Policy: We accept returns on unused accessories and unworn/unwashed apparel pieces within 30 days of purchase. Please contact Customer Service with your order number to request a return authorization.
- Return Shipping: Customers are responsible for return shipping costs unless the merchandise was mis-shipped or damaged upon receipt. Please contact our customer service department with your order number and any images that display the damages to your item. Our team will be more than happy to assist with processing a replacement.
- If you need a custom logo, would like to place a bulk order or are not seeing what you need on the Bacardi Corporate Gear Store then please fill out a ‘Consultation’ form.
  - Consultation form
- The Bacardi Corporate Gear Store accepts all major credit cards.
- Orders over $5,000 require an approved purchase order. To streamline your ordering process with a purchase order, simply arrange for a hassle-free consultation. Our dedicated team of account specialists will craft a customized PDF quote.
- Site Access: Access to this site is restricted to employees only.